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It’s your hub, so we want to hear your ideas. Is there something you would like to see in the hub or you have a fantastic story you'd like to share? Whatever you’d like to read more about, we want to hear it.

Email us at theteam@virginmoneygiving.com

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Got a question?

Here are some of the more commonly asked questions about fundraising with Virgin Money Giving.

There are two ways you can find out information about your fundraisers and donors.

To get exact numbers you can run a report whenever you like - for example find out how much money has been raised by new fundraisers in the last month.

Or set up email alerts and we'll automatically email you every time someone new decides to support your charity or you receive a donation over a certain amount.

Charities need to have at least one bank account registered with us so we can process donations, but you can add as many extra bank accounts as you like.

You can choose to have different accounts for different fundraising events or one account for everything – it’s completely up to you.

Charities receive their donated funds once a week (less our fees).

We pay Gift Aid to you within a week of receiving it from HMRC.

You can run reports whenever you like to get the information your charity needs. We offer 3 types of reporting available as Excel, Word, CSV, Flash or PDF files:

  • Standard reports
    These are set up and ready to use - most charities will find standard reports cover everything they need to know.
  • Flexible reports
    Adjust the format of our standard reports, and set your own reporting codes so it’s easy to match data to your charity’s system.
  • Custom reports
    Set up your own reports from scratch for complete customisation.

Yes – whenever someone makes a donation or sponsors a friend we’ll ask if they’re eligible for Gift Aid.

If they are and agree to claim Gift Aid, we’ll reclaim the Gift Aid from HMRC and it will be passed on to the charity in full.

Gift Aid is the simple way to increase the size of your donation, and because it’s reclaimed from the Government it won’t cost you any extra.

Find out more about Gift Aid here.

See a breakdown of our charity fees.

Remember, because Virgin Money Giving is not-for-profit, the fees we charge will only ever go towards running Virgin Money Giving and making it better for our customers. Also, these fees only apply to charities – our website is completely free for fundraisers and donors to use.

Not registered with Virgin Money Giving yet?

We don’t believe that business should profit from charity. It’s why we set up Virgin Money Giving, as a much needed not-for-profit alternative to challenge the status quo.

Grow your fundraising income on our super fast, safe and reliable fundraising platform with powerful online tools, low fees and the unrivalled service of our Virgin team behind you.

Find out more
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